We have calculated the shipping rate into the box cost. So there is nothing extra to pay at check out! No hidden fees. Upon dispatch you will be emailed your tracking number. If you do not receive this, please email us on email@example.com for support.
STANDARD SHIPPING TIMES:
South Island 1-3 business days
North Island 2-4 Business days
We can not take responsibility for delays outside of our control. eg adverse weather, traffic or any unforeseen circumstances.
WHERE WE SHIP
We only ship to New Zealand addresses at present. If you are wishing to ship overseas, please email us and we will see what we can do for you. Couriers do not collect on the weekend or public holidays. These orders will be collected on the next business day.
We do NOT send parcels to PO boxes. We can not take responsibility for incorrect addresses supplied or were the courier can not access. Eg apartment buildings. From our experience we do NOT recommend sending to a patient in hospital, it is better to wait until they are home.
DAMAGES OR NON DELIVERY
In the unlikely event that your parcel arrives broken or damaged. Please email us within 24hours with a photo or kept in original packing. We will discuss the best way forward. Furthermore, If your parcel does not arrive, please email us within 10 days.
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